Policies

 

Shipping Information
All orders will ship out in 1-3 Business Days. 

Default Shipping Speed and Service
I ship USPS First-Class Mail® Parcel (2-5 days) in a package that is size appropriate.

Shipping Speed Upgrade and Insurance
Upgraded shipping speeds and insurance are available upon request. 

Lost Packages
Please remember that once Dyesha Boutique drops off your package at the post office we have no control over the delivery speed. It is in USPS's hands. 

If you fear your package is lost please contact USPS. Dyesha Boutique is unable to open any USPS cases for you, that is the buyers responsibly. You may contact Dyesha Boutique for assistance, but we are not responsible for the lost merchandise. If you did not purchase insurance we cannot replace your items. 



Address Changes
If you accidentally entered the wrong address when filling out your transaction do not panic! Please email hello@dyesha.com to let me know you need the shipping address to be changed. Please make sure I get back to you confirming that I received the change. 

International Shipping
I do provide international shipping services. 

Please respect that I cannot declare your custom forms as a "gift" and/or state that the package is worth less than it is.

I also ask that international customers be patient when it comes to the arrival of their goods. It can take up to a month to receive your package from Dyesha Boutique if it's being shipped abroad.

Regarding USPS custom numbers: It is normal for international packages to appear to have stopped being updated on the customs number when they leave the USA (often will stop being tracked in Charolette, NC ). This is due to the fact that once the package leaves the USA it gets transferred to your local postal service and is no longer scanned using USPS's technology. Do not worry if this happens to your customs number. If you are concerned about the time it is taking please contact your country's postal service for more information.




SALES TAX
North Carolina residents will be charged the applicable county's tax rate upon checkout.



RETURNS
Dyesha Boutique takes pride and values its customer service. We strive for 100% customer satisfaction. 

At this time Dyesha Boutique does not accept returns, exchange, or cancellations. 

But please email hello@dyesha.com if you any order concerns or questions. 

*Please understand that customer pays for the return shipping. 

 

Substitutions

Substitutions are not available for our handmade pieces. 




CUSTOM ORDERS
Dyesha Boutique does offer custom services, such as color customization and large gift packages. Please email hello@dyesha.com for a personalized quote.